Terms of Service

Manisha Infotech provides computer sales, repair, networking, CCTV, AMC (Annual Maintenance Contract), and related technology services. Our registered place of business is located at:

We offer the following categories of services:

• Computer hardware repair and maintenance (laptops, desktops, printers).
• Software installation, OS setup, antivirus and security solutions.
• Networking solutions including LAN/WAN, WiFi, and structured cabling.
• CCTV and security system installation, setup, and maintenance.
• Annual Maintenance Contracts (AMC) for homes, offices, and businesses.
• Computer sales and accessories.

Specific service details, pricing, and inclusions are communicated to the customer before the service commences.

• Service bookings may be made via our website, phone, WhatsApp, or walk-in.
• Appointments are subject to availability of technicians and parts.
• We will confirm your appointment within a reasonable timeframe.
• For on-site visits, please ensure an adult (18+) is present at the service location.
• We reserve the right to reschedule due to unforeseen circumstances with prior notice.

• Service prices are quoted based on the issue description provided. Final charges may vary after physical inspection.
• For variable-price repairs (e.g., chip-level, data recovery), we provide a written or verbal estimate before proceeding.
• Any additional charges for parts or unforeseen complications will be communicated before work commences.
• Prices are inclusive of applicable taxes unless stated otherwise.

• Payment is due upon completion of the service, unless agreed otherwise in advance (e.g., advance for parts).
• We accept cash, UPI, and bank transfer. Additional payment methods may be available — confirm at the time of booking.
• AMC plans require payment at the start of the contract period.
• Invoices are issued for all services. Please retain your invoice for warranty claims.
• Failure to pay within the agreed timeframe may result in the device being held until payment is cleared.

• Labour warranty is provided for 30 days from the date of repair completion, unless a different period is specified on the invoice.
• Parts replaced carry the manufacturer's warranty where applicable.
• Warranty is void if the device is tampered with, misused, or damaged due to power surges, accidents, or liquid contact after service.
• Software-related services (OS install, antivirus) do not carry a warranty against user-induced issues.

⚠️ Important: Data Backup

• Customers are strongly advised to back up all data before submitting a device for repair.
• Manisha Infotech is not responsible for data loss that occurs during the repair process.
• We take reasonable precautions to protect your data during servicing, but data recovery is not guaranteed.
• Devices left uncollected for more than 60 days after repair completion, without prior communication, may be disposed of after a written notice.

• AMC plans cover scheduled preventive maintenance visits and basic on-call support as defined in the plan document.
• AMC does not cover damage caused by accidents, power fluctuations, or misuse.
• Parts replacement and hardware upgrades are chargeable separately.
• AMC contracts are non-refundable once services have commenced.
• Renewal must be completed before the expiry date to maintain continuity of coverage.

To the maximum extent permitted by law, Manisha Infotech shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the services provided, including but not limited to loss of data, loss of business, or loss of revenue.

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

• Customers may cancel a booking at least 24 hours before the scheduled appointment without charge.
• Cancellations made after work has commenced are not eligible for a refund.
• If we are unable to complete a repair after receiving advance payment for parts, a refund of unused amounts will be issued.
• Refunds, where applicable, will be processed within 7–10 business days.

We expect all customers to interact with our staff respectfully. We reserve the right to refuse service to individuals who:

• Are abusive, threatening, or disrespectful to our team.
• Provide false information to obtain services.
• Attempt to defraud or manipulate our pricing or warranty policies.

These Terms of Service are governed by the laws of the Republic of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in Ichalkaranji, Maharashtra, India.

We encourage customers to reach out to us directly to resolve any disputes amicably before pursuing legal action.

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after any change constitutes acceptance of the new terms.

For questions or concerns about these Terms of Service: